Privacy Policy

This Privacy Policy explains how Azha Maintenance (“Azha”, “we”, “us”, or “our”) collects, uses, and protects information submitted through our website, WhatsApp, phone calls, advertisements, and service request forms.

By contacting Azha or submitting a service request, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

• Name
• Phone number
• District or service location in Riyadh
• Type of service requested
• Description of the issue or requested work
• Photos or videos shared by the customer
• Communication history with Azha
• Appointment details
• Service notes and customer feedback
• Website usage data, such as page visits, clicks, device type, and referral source

2. How We Use Your Information

We use your information to:

• Respond to your service request
• Contact you through phone, WhatsApp, SMS, or email when needed
• Understand the requested maintenance or renovation service
• Schedule visits and assign technicians
• Provide cost estimates or request additional details
• Complete and follow up on services
• Improve customer service and operations
• Measure marketing and advertising performance
• Request feedback or reviews after service completion
• Maintain internal records for service quality and follow-up

3. WhatsApp And Phone Communication

When you contact us through WhatsApp or phone, we may use your submitted information to communicate with you about your request, confirm appointments, ask for additional details, and follow up after the service.

Please do not send sensitive personal information unless it is necessary for the service request.

4. Photos And Videos

You may choose to send photos or videos of the issue, such as plumbing, electrical, painting, carpentry, or maintenance problems.

We use these materials only to understand the requested work, estimate the service when possible, and support service delivery.

We do not publish customer photos, videos, addresses, or private property details for marketing without permission.

5. Marketing And Advertising Data

We may use advertising and analytics tools, including Google Ads, Meta Ads, or similar platforms, to understand how customers find Azha and to improve our campaigns.

These tools may collect information such as:

• Ad clicks
• Website visits
• Device and browser information
• Approximate location
• Conversion actions, such as WhatsApp clicks, phone clicks, or form submissions

This information helps us measure advertising performance and improve our services.

6. Sharing Information

We may share customer information only when necessary to provide the service, such as with:

• Azha team members
• Assigned technicians
• Customer support staff
• Service scheduling or operational tools
• Advertising and analytics platforms
• Legal or regulatory authorities when required by law

We do not sell customer personal information.

7. Data Retention

We keep customer information for as long as needed to:

• Complete the requested service
• Follow up on customer satisfaction
• Handle complaints or service issues
• Maintain operational records
• Improve our services and marketing

We may delete or anonymize information when it is no longer needed.

8. Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.

9. Customer Rights

You may contact us to request:

• Access to your submitted information
• Correction of inaccurate information
• Deletion of your information, where applicable
• Stopping marketing or follow-up communication

Some information may need to be retained for operational, legal, or dispute-resolution purposes.

10. Third-Party Links

Our website or messages may include links to third-party platforms such as WhatsApp, Google, Instagram, TikTok, Snapchat, or payment/booking tools.

We are not responsible for the privacy practices of these third-party platforms. Please review their privacy policies separately.

11. Children’s Privacy

Azha’s services are intended for adults and property decision-makers. We do not knowingly collect personal information from children.

12. Updates To This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us: